Order Processing Time

Orders are typically processed within 1–3 days. Processing time includes order review, payment confirmation, item preparation, and packaging before shipment.

Orders placed during weekends, holidays, promotional periods, or high-volume periods may require the full processing window before shipment.

Estimated Delivery Time

After your order has been processed and shipped, the estimated delivery time is 2–5 days. Delivery timing may vary depending on destination, local delivery conditions, weather, customs handling, or other circumstances outside normal transit control.

Delivery estimates are provided for planning purposes and begin after the order has shipped, not on the date the order is placed.

Shipping Destinations

Orvis provides Free Worldwide Shipping to supported delivery destinations. Please enter a complete and accurate shipping address at checkout to help avoid delays.

If your destination cannot be serviced for any reason, we will contact you using the email address provided with your order.

Shipping Rates

Shipping is free worldwide. We do not charge standard shipping fees for orders covered by our Free Worldwide Shipping service.

• Worldwide shipping rate: Free
• Customs duties: Included, if applicable
• Import taxes: Included, if applicable
• Brokerage fees: Included, if applicable
• Other government charges: Included, if applicable

Tracking Information

Once your order ships, tracking information will be provided when available. Tracking updates may take 1–3 days after shipment to appear in the carrier system.

If tracking does not show movement immediately, please allow the tracking update window to pass before contacting customer support.

Wrong or Incomplete Shipping Address

Please review your shipping address carefully before placing your order. Orvis is not responsible for delays caused by incorrect, incomplete, or outdated shipping information provided at checkout.

If you notice an address error after placing an order, contact us as soon as possible at [email protected]. We will do our best to assist, but address changes may not be possible once an order has been processed or shipped.

Customs, Duties, Taxes & Government Charges

Customs duties, import taxes, brokerage fees, and other government charges are included in our Free Worldwide Shipping service. If any such charges occur, they will be covered by us.

You should not be required to pay additional customs duties, import taxes, brokerage fees, or government charges for orders shipped under this service. If you receive a request for payment related to these charges, please contact us before paying so we can review and assist.

Lost, Delayed, or Damaged Packages

If your package appears delayed, lost, or damaged in transit, please contact Orvis at [email protected]. Include your order number, tracking number, delivery address, and a short description of the issue.

• Delayed packages: Allow the estimated delivery and tracking update windows to pass before requesting assistance.
• Lost packages: Contact us if tracking shows no progress or if the package appears to be missing after the estimated delivery window.
• Damaged packages: Keep the packaging and product, and include photos of the damage when contacting support.

Order Questions

If you have questions about order processing, shipment status, tracking, delivery timing, customs coverage, or a shipping issue, please contact customer support with your order number and the email address used at checkout.