Return Eligibility

To be eligible for a return, your item must meet the return conditions listed below. Orvis may be unable to accept items that do not meet these requirements.

• The return request must be made within 30 days of receiving the order.
• The item must be unused, unworn, unwashed, and in its original condition.
• The item should include original packaging, tags, labels, accessories, and any included materials when available.
• The item must not be marked as final sale or otherwise listed as non-returnable at the time of purchase.
• Proof of purchase, order number, or checkout email may be required to process the request.

Item Condition

Returned items should be clean, complete, and in the same condition in which they were received. Items that show signs of wear, use, washing, damage, alteration, missing parts, or missing packaging may be refused or may not qualify for a full refund.

Non-Returnable Items

Some items may not be eligible for return. Non-returnable items may include:

• Items marked final sale at the time of purchase
• Used, worn, washed, altered, or damaged items not caused by a shipping or fulfillment issue
• Items missing required packaging, tags, accessories, or included components
• Personalized, customized, or made-to-order items, if applicable
• Gift cards or digital products, if applicable
• Items returned without first contacting customer service for instructions

How to Start a Return

Before sending any item back, please contact our customer service team at [email protected] to receive the correct return instructions and return details.

Please include the following information in your message:

• Your full name
• Your order number
• The email address used at checkout
• The item you would like to return
• The reason for the return
• Photos, if the item arrived damaged, defective, or incorrect

Do not ship your return before receiving instructions from customer service. Returns sent without contacting customer service first may not be accepted.

Return Shipping Cost

Eligible approved returns are covered under our 30 Days Free Returns service. Customer service will provide the correct return instructions and return details after reviewing your request.

Please do not use an unauthorized return method or ship to an unconfirmed address. Orvis does not display a fixed return address on this page because return details may vary by order and must be provided by customer service.

Refund Process

Once your returned item is received and inspected, Orvis will review whether the item meets the return requirements. If approved, your refund will be processed within 3–15 days after the returned item is received and inspected.

Refunds are generally issued back to the original payment method used at checkout. Depending on your payment provider or financial institution, additional posting time may apply after the refund has been processed.

Exchanges

If you would like to exchange an item for a different size, color, or style, please contact customer service at [email protected] before sending the item back.

Exchange availability may depend on current inventory. If the requested replacement item is unavailable, customer service may help you with return instructions or available alternatives.

Damaged, Defective, or Wrong Items

If your order arrives damaged, defective, or incorrect, please contact Orvis as soon as possible at [email protected]. Include your order number, a description of the issue, and clear photos of the product and packaging.

Our customer service team will review the information and provide the next steps based on your order and the issue reported.

Final Sale Items

Items marked final sale, clearance final sale, or otherwise identified as non-returnable at the time of purchase may not be eligible for return, refund, or exchange unless required by applicable law or unless the item arrives damaged, defective, or incorrect.