Information We Collect

Orvis may collect information that you provide directly, information created when you use our website, and information needed to complete purchases or respond to customer requests.

• Contact details, such as your name, email address, billing address, and shipping address
• Order details, such as purchased items, order number, order history, and delivery information
• Account details, if account features are available and you choose to create or use an account
• Customer service information, such as messages, return requests, product questions, and support history
• Payment-related information needed to process a transaction through PayPal, Stripe, or credit card payment services
• Website usage information, such as pages viewed, browser type, device information, approximate location, referring pages, and interaction data

How We Use Information

Orvis uses collected information to operate the online store, process orders, communicate with customers, improve the shopping experience, and protect the website from misuse.

• To process, confirm, fulfill, and manage orders
• To provide customer support and respond to questions
• To send order confirmations, shipping updates, return instructions, and service messages
• To improve website performance, product presentation, and customer experience
• To help detect, prevent, or respond to fraud, unauthorized activity, or security concerns
• To maintain business records and comply with applicable requirements
• To send marketing emails when you subscribe or otherwise agree to receive them

Order Processing

When you place an order with Orvis, we use the information you provide to review your order, process payment, prepare shipment, provide order updates, support returns or exchanges, and respond to any order-related questions.

We may also use your order information to help identify problems with checkout, delivery, product availability, fraud prevention, or customer support.

Payment Information

Payment information may be collected and processed through PayPal, Stripe, or credit card payment services used at checkout. These payment services help process transactions securely and may collect payment details according to their own privacy and security practices.

Please do not send full credit card numbers, passwords, or sensitive payment credentials by email. If payment assistance is needed, contact Orvis customer support at [email protected].

Cookies & Analytics Tracking

Orvis uses cookies and similar tracking technologies to support website functionality, remember preferences, understand website traffic, measure performance, and improve the online shopping experience.

Cookies may help the website remember items in your cart, recognize repeat visits, understand how customers browse the site, and identify areas where the website can be improved. Analytics tracking may collect information such as device type, browser type, pages viewed, time spent on pages, referral source, and general interaction data.

You may be able to manage or disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.

Email Marketing

If you subscribe to Orvis marketing emails, we may use your email address to send updates about products, promotions, store news, offers, and related content. You may unsubscribe from marketing emails at any time by using the unsubscribe link included in the email or by contacting customer support.

Transactional emails, such as order confirmations, shipping updates, account notices, and customer service messages, may still be sent when necessary to complete or support your order.

Service Providers

Orvis may share limited information with service providers that help operate the website, process payments, fulfill orders, deliver emails, provide analytics, support customer service, protect against fraud, or perform other business functions.

These service providers are expected to use information only as needed to perform services for Orvis and to protect the information they handle.

When Information May Be Shared

Orvis does not sell customer information as a normal business practice. We may share information in limited situations, including:

• With service providers that help operate the store and complete customer transactions
• When needed to process payments, fulfill orders, provide delivery support, or respond to customer service requests
• When required to comply with applicable laws, regulations, legal requests, or security obligations
• When necessary to protect the rights, safety, property, or security of Orvis, customers, or others
• In connection with a business transaction, such as a merger, sale, restructuring, or transfer of store assets, if applicable

Data Security

Orvis takes reasonable steps to help protect customer information from unauthorized access, misuse, loss, alteration, or disclosure. However, no website, online transmission, payment process, or storage system can be guaranteed to be completely secure.

You can help protect your information by using secure passwords, keeping account credentials private, and contacting us if you believe your information has been used without authorization.

Data Retention

Orvis keeps customer information for as long as reasonably needed to complete orders, provide support, maintain business records, meet legal or accounting requirements, resolve disputes, prevent fraud, and operate the website.

When information is no longer needed, we may delete, anonymize, or securely retain it as appropriate for legitimate business or compliance purposes.

Customer Privacy Rights

Depending on where you live, you may have certain privacy rights regarding your personal information. These rights may include the ability to request access to your information, ask for corrections, request deletion, limit certain uses, opt out of marketing emails, or ask questions about how your information is handled.

To submit a privacy request, contact Orvis at [email protected]. We may need to verify your identity before completing certain requests.

Children’s Privacy

The Orvis website is intended for general audiences and is not directed to children. Orvis does not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us so we can review the request.

International Users

If you access the Orvis website from outside the country where our store operations or service providers are located, your information may be processed or stored in locations where privacy rules may differ from those in your area.

By using the website or placing an order, you understand that information may be handled as needed to provide the online store, process your purchase, support delivery, and respond to customer service requests.

Third-Party Links

The Orvis website may include links to third-party websites or services. This Privacy Policy applies to Orvis and does not control the privacy practices of third-party websites. Please review the privacy policies of any third-party site you visit.

Policy Updates

Orvis may update this Privacy Policy from time to time to reflect changes in our website, business practices, services, or applicable requirements. When updates are made, the “Last updated” date near the top of this page will be revised.

Your continued use of the Orvis website after changes are posted means you accept the updated Privacy Policy.