Contact Us
Need help with an Orvis order, product question, shipment, return, exchange, or account issue? Send Orvis a message and our customer support team will help guide you in the right direction.
Email Orvis Customer Support
For customer service assistance, please email Orvis at [email protected].
Orvis typically responds within 24–48 hours. Customer service hours are Monday–Friday, 9:00 AM–6:00 PM.
What to Include in Your Message
To help Orvis review your request as quickly as possible, please include any details that apply to your question.
- Your full name
- Your order number, if your message is about an order
- The email address used at checkout
- The product name, size, color, or style, if relevant
- A clear description of the issue or question
- Photos, if they would help explain a product concern
Order Support
Contact Orvis for help with order questions, order details, payment concerns, missing information, or general purchase assistance. Please include your order number whenever possible.
Shipping Support
If you have a shipping question, reach out to Orvis with your order number and shipping details. Orvis can help review delivery-related concerns and provide the next best step.
Returns & Exchanges
For return or exchange help, email Orvis with your order number, the item you need help with, and whether you are requesting a return, exchange, or other assistance.
Product Questions
Have a question about sizing, materials, product details, care, or choosing the right item? Send Orvis the product name or link, and our support team will help.
Account Help
For account access, profile, email, or customer information questions, contact Orvis with the email address connected to your account so we can better understand your request.
Contact Form
Use the contact form on this page if available. Please include the same helpful details listed above so Orvis can respond with the most accurate assistance.
Your Privacy Matters
Orvis uses the information you provide only to review and respond to your customer service request. Please do not include sensitive payment information, full card numbers, passwords, or unnecessary personal details in your message.
We’re Here to Help
Thank you for contacting Orvis. Whether you need help with orders, shipping, returns, exchanges, product questions, or account support, Orvis will do its best to respond clearly and helpfully within the stated response window.
